7. MONITORINGAND RECORDING
[We may monitor and record communications with you (such astelephone communications and emails) for the purpose of quality assurance,training, fraud prevention and compliance. We also have CCTV cameras installedin our premises for the purpose of crime prevention and for health and safetyreasons. We retain such information for 14 days.
8.1 We useautomated processing to analyse your contact with us and offer you products andservices that may be of interest to you.
8.2 We maycarry out a credit check on our customers:
8.2.1 so that wecan make credit decisions about you; and
8.2.2 to preventfraud and money laundering.
8.3 Our searchwon’t be recorded on the files of the credit reference agency.
8.4 If furtherto undertaking a credit check you receive a low credit score, we reserve theright not to supply you with goods or services on credit and/or require upfrontpayment for the goods or services you wish to purchase.
8.5 If youprovide false or inaccurate information and we suspect fraud, we will recordthis.
9. LEGALBASIS FOR PROCESSING YOUR PERSONAL DATA
9.1 We willonly use your personal data where the law allows us to. Most commonly, we willuse your personal data in the following circumstances:
9.1.1 forperformance of a contract we enter into with you;
9.1.2 wherenecessary for compliance with a legal or regulatory obligation we are subjectto;
9.1.3 wherenecessary in order to protect your vital interests in respect of a product youhave purchased from us; and
9.1.4 for ourlegitimate interests (as described within this policy) and your interests andfundamental rights do not override these interests.
10. DISCLOSUREOF PERSONAL DATA TO THIRD PARTIES
10.1 In additionto the third parties mentioned above, we may disclose your information to thirdparties for our following legitimate interests as follows:
10.1.1 to staffmembers in order to facilitate the provision of goods or services to you;
10.1.2 to our affiliatedentities to support internal administration;
10.1.3 Logisticcompanies to provide delivery service of your product
10.1.4 IT softwareproviders that host our website and store data on our behalf;
10.1.5 professionaladvisers including consultants, lawyers, bankers and insurers who provide uswith consultancy, banking, legal, insurance and accounting services;
10.1.6 HM Revenueand Customs, regulators and other authorities who require reporting ofprocessing activities in certain circumstances; and
10.2 We maydisclose personal data to the police, regulatory bodies, legal advisors orsimilar third parties where we are under a legal duty to disclose or sharepersonal data in order to comply with any legal obligation, or in order toenforce or apply our
website terms and conditions and other agreements; or toprotect our rights, property, or safety of our customers, or others. Thisincludes exchanging information with other companies and organisations for thepurposes of fraud protection and credit risk reduction.
10.3 We will notsell or distribute personal data to other organisations without your approval.
11. CROSS-BORDERDATA TRANSFERS
12.1 Where wehave given you (or where you have chosen) a password which enables you toaccess certain parts of our Site, you are responsible for keeping this passwordconfidential. We ask you not to share a password with anyone.
12.2 Unfortunately,the transmission of information via the internet is not completely secure.Although we will do our best to protect your personal data, we cannot guaranteethe security of your information transmitted to our Site; any transmission isat your own risk.
12.3 Informationyou provide to us is shared on our secure servers. We have implementedappropriate physical, technical and organisational measures designed to secureyour information against accidental loss and unauthorised access, use,alteration or disclosure. In addition, we limit access to personal data tothose employees, agents, contractors and other third parties that have alegitimate business need for such access.
13. ACCESS TO,UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
13.1 It isimportant that the personal data we hold about you is accurate andcurrent. Please keep us informed if thepersonal data we hold about you changes.
13.2 Data protectionlegislation gives you the right to object to the processing of your personaldata in certain circumstances or withdraw your consent to the processing ofyour personal data where this has been provided. You also have the right toaccess information held about you and for this to be provided in anintelligible form. If you would like a copy of some or all of your personalinformation, please send an email to firstname.lastname@example.org .In certaincircumstances we reserve the right to charge a reasonable fee to comply withyour request.
13.3 You can alsoask us to undertake the following:
13.3.1 update oramend your personal data if you feel this is inaccurate;
13.3.2 remove yourpersonal data from our database entirely;
13.3.3 send youcopies of your personal data in a commonly used format and transfer yourinformation to another entity where you have supplied this to us, and weprocess this electronically with your consent or where necessary for theperformance of a contract; or
13.3.4 restrict theuse of your personal data.
13.4 We mayrequest specific information from you to help us confirm your identity and yourright to access, and to provide you with the personal data that we hold aboutyou or make your requested changes. Data protection legislation may allow orrequire us to refuse to provide you with access to some or all the personaldata that we hold about you or to comply with any requests made in accordancewith your rights referred to above. If we cannot provide you with access toyour personal data, or process any other request we receive, we will inform youof the reasons why, subject to any legal or regulatory restrictions.
13.5 Please sendany requests relating to the above to our Data Lead at email@example.com specifying your name and the action you wouldlike us to undertake.
14. RIGHT TOWITHDRAW CONSENT
Where you have provided your consent to the collection,processing and transfer of your personal data, you have the legal right towithdraw your consent under certain circumstances. To withdraw your consent, ifapplicable, please contact us at firstname.lastname@example.org .
16. CONTACT US
Last updated May 2018.